Customer Service Alerts

All businesses face pressure to increase customer satisfaction in order to keep existing clients and attract new ones. Increasingly, customers are demanding more and more access to information, and trading partners are demanding operational integration and enhanced customer service. Imagine streamlining operations and optimizing communication with your customers, partners, and employees.

ALERTS! for Axapta monitors mission-critical changes in Axapta and pushes key data to any functional area of the enterprise and its value chain in real time via LAN, WAN, Internet and Wireless technologies. With ALERTS!, distinguish yourself in the eyes of your customers, partners, and employees without any internal administrative resources.

Email new offerings to prospects and customers in CRM. Advise customers of expiring quotations, contracts, and price specials. Send customers order and shipment confirmations.

Automatically send instant notification of order changes and    cancellations to your partners. Automatically send payment reminders and overdue notices to customers. Identify customers at or approaching their credit limit.